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Customer Service Representative

ABOUT US:

s.t.o.p. Restaurant Supply has been servicing the restaurant industry for over 20 years. s.t.o.p. Restaurant Supply distributes and supplies smallwares and equipment to restaurants, hotels and institutions, as well as the general public through our showroom locations. We offer outstanding service to our customers by fostering an inclusive team spirit and treating our employees like family.

WHAT WE OFFER:

  • Inclusive, family atmosphere
  • On-the-job training
  • Opportunities to grow with us

THE ROLE:
Do you have a positive attitude, ambition to grow and a drive to provide the best possible service to clients? In a highly competitive industry, we are looking for a Customer Service oriented individual that will respond quickly and effectively to our constantly changing customer needs. In the Customer Service Relations role you will provide polished, quality service to our internal and external customers.

  • Customer service duties including calling customers, answering calls and entering orders
  • Following up on inactive quotes, and maintaining call lists for active and inactive customers
  • Interacting with commercial and retail customers over the phone to provide prompt service
  • Managing and resolving customer complaints; escalating unresolved issues
  • Supporting sales representatives, commercial clients and retails customers by sourcing product and providing pricing and details
  • Assisting commercial sales manager with tasks as assigned
  • Booking product demonstrations and helping with trade shows
  • Organizing workflow to meet customer timeframes
  • Performing administrative functions such as setting up new customer accounts, processing orders, providing quotes and information as well as running various computer reports

QUALIFICATIONS:

  • Team player with a positive attitude and the ability to adapt to change
  • Strong communication skills, both written and verbal
  • Strong mathematical skills, accuracy, attention to detail and data-entry experience
  • Customer service focus
  • Computer skills (including use of Microsoft Excel and Word);
  • Strong multi-tasking and problem solving skills
  • Proven ability to work in a fast-paced environment
  • Ability to prioritize and flex based on quickly changing priorities
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